Is Cross-Training the Right Move for Your Business?

Cross-training is not a new idea for employers. It has been used for years. However, until very recently, it was only used as a temporary solution in cases where a primary jobholder was out for a short amount of time, or left and someone covered that position until it was filled. Now it is being used for more than just a temporary solution, it is being used as an everyday tool that seeks to increase employee productivity and retention. What exactly is cross training? It is the ability of employees to effectively perform duties outside of the job description. This can be done between different roles and departments.

Advantages

Implementing a plan to cross-train employees serves as way to address the needs of employees and organizations. Cross-training is becoming a growing trend because of the mutual benefits it has for employers and employees.

• Employers will never have to worry about coverage: Anyone of its employees will be able to easily step into the role and work together to make sure that the job gets done.
• Enhances teamwork and appreciation for each other’s jobs: Employees are forced to recognize all the duties of their co-workers that they may have over looked before.
• Growth opportunity: Employers may find an employee has a special talent in a different role or employees may be considered for a promotion.
• Increases employee satisfaction: Decrease in boredom and stagnation with an increase in productivity and value.
• More flexible workplace: Employers will have a versatile workforce and employees have options for advancement with increased knowledge.

Disadvantages

Cross-training is a risk. It takes time, money, and resources to create a plan and train employees but not every employer will benefit from taking on this initiative. Employers need to explore the risks that are entailed when trying to implement cross training.

• Not everyone has the ability to be cross-trained: Employers should be cognoscente of employees’ ability to learn and perform these new duties.
• Overwhelmed employees may feel resentment for the extra tasks: They can feel like they aren’t being paid or recognized enough for the work they do.
• Employees can become confused on what they are supposed to be doing: They forget what their primary responsibilities are due to the amount of duties they have learned.

Cross-training can be a win-win situation for the right organization. It will require investment in its employees and a carefully designed plan that will be easy to follow through with. An organization must first examine its current situation to determine whether its needs require this type of plan. The benefits can create a well-rounded environment and employee if they are willing to educate and train its employees to overcome the potential disadvantages.

Kavaliro Employment Agency has offices in Tampa, Fla., Charlotte, N.C., Orlando, Fla., Washington, D.C., and Jacksonville, Fla. and can make sure you find the right people for this important role. We are ready and waiting to help you anytime and look forward to hearing from you.